Job Description
IT Support Analyst | Hybrid | £24,500
About the Role
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.
You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities
* Manage and resolve IT support tickets within SLAs
* Troubleshoot hardware/software issues for hundreds of users across multiple sites
* Support enterprise endpoint setup, upgrades, and rollouts
* Escalate complex issues to senior engineers
* Maintain accurate IT records and documentation
* Collaborate and contribute to a team-focused culture
Technologies & Skills
* Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
* Intune, Azure, DNS, DHCP
* Enterprise endpoint support/setup
* Strong problem-solving and communication skills
* Previous IT support/helpdesk experience preferred
* Positive, team-oriented attitude
Benefits
* £24,500 salary
* Hybrid working (3 days onsite / 2 remote)
* Funded training & certifications
* Mentoring from senior engineers
* Friendly, social, and collaborative team culture
* Regular team events and social activities
* Clear career progression
* 25 days leave + bank holidays
IT Support Analyst | Hybrid | £24,500
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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