At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience.
Ready to lead with purpose at one of the most iconic brands in fashion and design? Join our retail team and drive a culture where creativity, customer service, and team spirit shine with brilliance.
As a Store Manager, you’ll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You’ll be a Swarovski advocate, inspiring excellence and supporting your team’s growth every day.
About the Job
1. Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
2. Build strong customer relationships and promote loyalty programs
3. Recruit, onboard, and coach talent, securing succession plans
4. Set and manage individual and team targets, proactively assessing performance
5. Oversee store operations: inventory, cash handling, loss prevention, and compliance
6. Ensure implementation of all Swarovski policies, procedures, and standards
About You
7. 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
8. Excellent leadership, coaching, and team development skills
9. Digital proficiency and strong operational know-how
10. A winning personality to easily establish a trustful relationship and empower others
11. Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset
12. English skills
What We Offer
You can expect a range of benefits, including:
13. Competitive salary
14. Monthly bonus scheme
15. Industry leading, generous staff discount (60% off the RRP) starting on your first day
16. 30% off the RRP on Swarovski Created Diamonds
17. Enhanced annual holiday entitlement
18. 1 x paid Volunteering Day each year
19. Food & refreshments provided in store to be enjoyed during your shift
20. Staff Referral Bonus – up to £250
21. Jubilee Awards to celebrate key service milestones
22. Annual Awards to celebrate and recognize your achievements
23. Season Ticket Loan
24. Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
25. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
26. Opportunities for career development
Many of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.