Renault Swansea is looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG). You’ll be joining a Service team that prides itself on providing excellent customer care.
Why join us
* A basic salary of £29,120 pa OTE £34,944 pa
* 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
* Pension scheme with life assurance cover
* Share Incentive Scheme
* Brand new car on our Loan Plan Car scheme
* Staff discounts on vehicles, parts, servicing, and accessories
* Free Mortgage and pension advice seminars
* Cycle‑to‑Work scheme, including e‑bikes
* Discounted gym membership
* Enhanced Maternity and Paternity policies
* Opportunities to progress your career and excellent Manufacturer training
What You’ll Be Doing
* Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
* Deliver high levels of customer service, finding their requirements and advising on cost, timescale and arranging courtesy cars.
* Liaise with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
What You’ll Bring
* Previous experience in a Service Advisor role
* Ability to deliver an outstanding customer experience
* Good mechanical awareness and understanding of cars and parts
* Highly organised with excellent time management skills
* Experience of upselling products and services
* Assertive and able to handle difficult situations
* Knowledge of CDK Drive, Kerridge, SAF
* A clean UK driving licence (essential)
Working pattern
You’ll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. Saturday mornings 8:30am-12:30pm on a rota (overtime paid).
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