Salary: £22,932 per annum pro rata (£12.60/hour) Location: Contractually based in our Hwb in: Pontypool - Covering refuges across: Torfaen Contract Type: Permanent in line with funding - Workplace based Hours & working Pattern: 23.5 hours per week, on a 4-week rolling rota basis, including bank holidays and weekends. Overnight shifts are sleep in shifts from 11pm. Week1 –Monday 17.45- 6am, Friday 17:45-6am Week2 – Tuesday 17.45- 6am, Saturday 17.45- 6am Week3 -Wednesday 17.45-6am, Sunday 17.45- 6am Week4 – Thursday 17.45- 6am, Saturday 10am – 6pm, Sunday 10am – 6pm Mandatory attendance at supervision, team meetings and training outside of no mal hours are paid All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Accountable to: Refuge Team Leader Purpose of the post: Assist in the delivery of support to adults who have experienced domestic or sexual abuse, harm and violence, who are staying in Cyfannol Refuges across Torfaen Specific responsibilities: Assist in providing specialist trauma informed support: Assist in the delivery of specialist, trauma‑informed support to adults and/or families living in refuge accommodation, many of whom are facing multiple and co‑occurring needs. This may include challenges relating to substance use, mental health, physical health, and/or experiences of sexual exploitation Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity, where every individual feels safe, heard, and supported Respond appropriately to Safeguarding concerns, reporting them to your line manager without delay Undertake basic support activities, as requested by a Support Worker or senior colleague, in line with an individual’s support plan, needs assessment, risk assessment, safety plan and licence agreement/contract Support individuals to maintain their licence/contract agreement through reflective, strengths-based conversations around any minor breaches, and escalating serious concerns to senior colleagues Facilitate opportunities for connection and community among residents, including inclusive evening and weekend communal activities Ensure contributions to records are factual, person-centred, accurate, timely, and confidential Encourage adults within the refuge to to complete surveys and share feedback about their experience Assist in providing the organisation’s out of hours response: Respond to all out of hours phone calls from the Live Fear Free Helpline, external professionals, other refuges or Tier 2 and 3 on call colleagues Undertake assessments for refuges, with support from on-call colleagues, to make timely and safe decisions based on individual need and risk Support individuals to access refuge out of hours, including arranging transport if needed, offering a warm and respectful welcome, meeting immediate needs (e.g. clothing, food, equipment), and helping them settle into their accommodation Assist individuals in understanding and completing initial paperwork in a timely and supportive manner, including licence agreements, House Expectations, housing benefit claims, and service charge arrangements Provide support phone and face to face support to colleagues and residents in the event of an incident or emergency at another refuge, contributing to a coordinated and calm response Liaise with 2nd and 3rd tier colleagues as needed, ensuring effective communication and continuity of support across the team Complete handovers at the end of each shift, both face to face or through appropriate systems to ensure consistency, safety and shared understanding across the team Housing Management: Contribute to the creation of a safe, welcoming, clean, and calm refuge environment that supports wellbeing and dignity Ensure communal areas are safe and secure before the start of sleep-in shifts Report repairs and maintenance issues promptly as part of repairs process Provide access to contractors attending the building and monitor their presence to ensure safety and accountability Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure Monitor stock levels of consumables and first aid supplies, supporting the ordering process as needed Support Cyfannol’s carbon reduction goals by switching off lights and equipment not in use and promoting sustainable practices Ensure recycling and refuse are ready for collection on designated days, and support residents to engage with these routines Clean private bedrooms/flats including washing and change bed linen, towels, cot bedding, and similar items between occupancies Clean communal areas when necessary to uphold standards and minimise health and safety risks, including monitoring residents’ recycling and refuse removal Facilitate ‘motivational cleaning’ activities with residents when appropriate, using a strengths-based and non-judgmental approach General responsibilities: Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise Represent Cyfannol Women’s Aid in professionally manner, enhancing the organisation’s reputation Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use Closing Date: 12th March 2026 We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts PLEASE READ THE DISCLAIMER IN THE DOCUMENTS