Are you passionate about delivering exceptional service and clear communication? My client is looking for a Customer Service Representative to join their fast-paced team and provide high-quality support via phone and written channels.
What You’ll Do:
* Respond to customer calls promptly and professionally, following set procedures to meet customer needs.
* Handle written communications (letters, emails, phone follow-ups) clearly and accurately, aligned with our brand style.
* Meet productivity and quality targets on a consistent basis.
* Support ongoing improvements in service and internal processes.
* Take on additional tasks as required to support team operations.
* Adhere to all FCA and PRA conduct rules and standards, including those under Consumer Duty.
* View FCA Conduct Rules
* View PRA Conduct Standards
* Report any matters that are reasonably expected to be brought to the attention of the regulator(s).
What We’re Looking For:
* Strong verbal and written communication skills
* A customer-first mindset with a keen eye for detail
* Ability to manage multiple tasks in a structured and timely manner
* Previous experience in a customer service or contact centre role
* Familiarity with regulatory environments (FCA/PRA) is desirable but not essential
What's on offer?
* Supportive team environment
* Opportunities for growth and development
* A chance to make a real impact in a customer-focused organisation