Professional Services Manager – Implementation. eCom ERP / SaaS – 19733 Ref: 19733
Join to apply for the Professional Services Manager – Implementation. eCom ERP / SaaS – 19733 Ref: 19733 role at RR
Professional Services Manager – Implementation. eCom ERP / SaaS – 19733 Ref: 19733
3 days ago Be among the first 25 applicants
Join to apply for the Professional Services Manager – Implementation. eCom ERP / SaaS – 19733 Ref: 19733 role at RR
Do you thrive on bringing software to life?
Love solving real customer problems and making tech work for people?
We’re looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in implementing ERP Application Software and Services (Consultancy and Training), and with the right mindset - we’ll train you on our product and help you succeed in a dynamic, customer-focused role.
Role at a glance:
Professional Services Manager
Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required
3 days onsite during role onboarding.
£50,000 - £65,000 Depending on Experience
Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More…
Full Time – Permanent
Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do
Company: Award-Winning ERP SaaS provider powering SME retail, wholesale, warehousing and stock distribution
Your Background / Skills: Training Delivery, Consultancy services, Project and implementation services, Stakeholder Management with ERP Experience.
The forefront of technology in the eCommerce, retail, and logistics sectors.
With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes.
If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don’t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we’d love to hear from you.
The Opportunity:
Lead software implementations, guide customers through training and demos, and manage a talented Professional Services team. We work with clients across all sectors, delivering market-leading software that streamlines business processes. With rapid growth, we’re looking for someone with hands-on Application Software experience - ideally in training, demos, or user support - who understands how business and software connect, guiding the customers to configure the software and changing business processes to maximise efficiency, whilst using our software solutions.
What your day-to-day might look like:
* Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities.
* Conduct in-depth needs analysis to capture precise software requirements.
* Software Implementation - Develop tailored ERP solutions with impactful presentations and demos.
* Manage implementation timelines, ensuring alignment with specifications, client goals and objectives.
* Create and maintain the Project Definition Document (PDD) and secure stakeholder buy-in aligned to the agreement and contractual obligations
* Customer Consultancy Support - Deliver hands-on support throughout and after implementation, resolving issues promptly.
* Proactively manage expectations to keep projects on track and within budget.
* Provide post-launch follow-ups and consultancy support post go live, for a given period.
* Assisting in the migration of data and configuration set up, working alongside the customer.
* Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles.
* Assess training needs and adapt delivery to maximize customer confidence and system adoption.
* Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success, by controlling project issues, tasks dynamically and reporting status at regular points during implementation.
* Line manage other consultants and trainers within the Professional Services team, ensuring they are engaged to their fullest, especially focused on chargeable activities and mentor them on a daily basis.
About you:
* Proven expertise in software functionality and implementation- ERP experience highly desirable.
* Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution.
* Experienced manager with a strong background in leading, mentoring, and developing high-performing teams.
* Solid understanding of business processes and how to apply software solutions to enhance operational efficiency.
* Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders.
* Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach.
* Willing to travel across the UK as needed (clean driving licence essential).
* High energy, positive attitude, and a passion for delivering value and exceeding expectations.
* Experience in using tools, such as SQL and reporting applications, such as PowerBI and Microsoft 365 products to produce Management reports
* Work to deadlines and record activities via time recording apps.
* Experienced in developing teams and maximising utilisation and chargeability rates.
What’s on Offer:
* Starting salary of £50k to £65k, based on ability, skills, and experience
* Monday to Friday
* Hybrid working
* 28 days holiday (option to buy 5 additional) + bank holidays
* Enhanced pension scheme
* Life cover x4 salary
* GP and wellbeing services via 3rd party provider
* Discretionary company/performance bonus
* Enhanced maternity/paternity leave pay
* Inclusive team environment with opportunities for involvement and development
* Career growth within a successful, expanding business
* Subsidised gym membership
* Onsite parking
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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