Are you passionate about delivering
exceptional service in a luxury environment? Firmdale Hotels, renowned for our
vibrant and uniquely designed boutique hotels, is looking for an enthusiastic
Room Service Supervisor to join our prestigious Haymarket Hotel. We pride
ourselves on providing outstanding hospitality and creating memorable
experiences for our guests. If you have a keen eye for detail and a dedication
to excellence, we want to hear from you.
Firmdale Hotels is a collection of
award-winning boutique hotels located in the heart of London and New York. Our
properties are known for their bold interiors, impeccable service, and
innovative concepts. We believe in investing in our people, offering continuous
training and opportunities for career progression within our dynamic team.
As the Room Service Supervisor, you will play
a pivotal role in overseeing the daily operations of our room service
department. You will collaborate with senior management and team members to
ensure the highest levels of customer service, consistently exceeding our
guests' expectations. Your leadership will be instrumental in maintaining our
reputation for excellence.
Responsibilities:
* Oversee the daily management and operation of the room service
department.
* Establish and maintain strong, professional relationships with our
guests, ensuring their needs are met with the highest level of service.
* Address and resolve guest complaints, effectively communicating with the
Food and Beverage Manager to implement improvements.
* Ensure compliance with all health and safety regulations and company
standards.
* Collaborate with the Food and Beverage Manager to deliver seamless and
high-quality service.
* Ensure the completion of daily tasks and uphold the company's standards
of excellence.
* Foster a positive and motivating work environment, promoting staff
retention and development.
What you Need:
* Previous experience as an F&B Supervisor in a fast-paced, luxury
venue.
* A strong passion for Food and Beverage, with extensive knowledge of
quality products and ingredients.
* Proven experience in managing, leading, motivating, and developing a
team.
* Excellent communication skills, both written and verbal.
* Meticulous attention to detail, ensuring every aspect of service meets
our high standards.
What
We Offer:
* Competitive hourly rate of £15.75 - £17.75
inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are
enthusiastic about hospitality and thrive in a fast-paced, dynamic environment,
we would love to hear from you. Join us at Haymarket Hotel and take the next
step in your hospitality career with Firmdale Hotels.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.