Role Title: Service Manager
Location: Sheffield - Onsite 2/3 days a week
Duration: 31/12/2025
Pay Rate: £280
Responsibilities:
* Responsible for improving system availability, latency, performance, efficiency, change management, monitoring, emergency response
* Participate in production deployment & configuration of the application as needed.
* Proactively participate in resolving the issue before they impact production / client
* Work in 24*7 support model (on rotation basis)
* Manage and coordinate across teams during production activities & issue resolution.
* Identify the system improvement opportunities based on tracking product support requests or repetitive issues and makes recommendations to development and engineering on potential solutions.
* Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and Onboarding.
* Coordinate with Engg / QA team to get permanent fix identified / deployed for reoccurring issues.
* Encourage building database of known issue & their troubleshooting steps.
* Conduct post-incident reviews
Minimum Qualifications:
* Must have experience on cloud (preferably Google Cloud Platform), Kubernetes.
* Must have worked on micro-services architecture, implementation & deployments.
* Must have understanding (good if Hands-on) on DevOps, Jenkins, CI/CD.
* Should have working knowledge on Nexus3, GitHub, JIRA, Mule, APM tools
* Strong communication and interpersonal skills
* Command over distributed applications/enterprise applications and possesses good knowledge on GCP, API/Micro services
* Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and On-boarding
Preferred Qualifications:
*Certification on GCP and Kubernetes and ITIL is plus point.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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