Job Description
As a family run business at Chorley Group our Clients are at the heart of everything we do.
We have an exciting opportunity to join a new fast paced Contact Centre Team at our Preston office in answering inbound and outbound Aftersales calls.
We are looking for confident, client focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life.
You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.
What You Will Be Doing
- Answering inbound Aftersales calls and confidently assisting clients with their enquiries.
- Managing enquiries by following a qualification process to determine where you will route the client’s enquiry.
- Create appointment opportunities for the Aftersales team.
- Build relationships with colleagues across the business, supporting each other in providing the best service possible to our clients.
- Providing assistance, advice and support, handling objections if necessary.
- Managing client expectations and discussing the next steps of their journey with us.
- Being memorable, for all the right reasons!
What will make you a success in this role?
- Great communication skills and telephone manner.
- Listening is super important, our customers need to feel heard.
- Being able to prioritise and work well under pressure.
- Telephone or face to face customer contact experience.
- Understanding what good looks like, and making clients feel welcomed and valued.
- Car sales or aftersales knowledge – though not essential as training will be provided.
What You’ll Get From Us
- Training and support, and a great working environment.
- A basic salary of £28000 a year.
- All the normal stuff – 29 days holiday including bank holidays, and company pension.
- Cycle scheme, life assurance and health benefits, company and store discounts.
- Relaxed office and dress code, company events and awards.
This is an in-office role, based in Preston. Varying shifts covering daytime, evenings and weekends.
Working hours
40 hours per week
Job Type
Full-time
Work Location
In person
