Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a ICQA Analyst you will play a crucial role in creating unique reports from data available in multiple locations and providing vital insights into the root cause of quality defects and inventory adjustments.
Key job responsibilities
- Measurement of quality & inventory transaction integrity accuracy while providing feedback to the operations
- Plan for and identify root causes of inventory deviation through cause & effect analysis
- Design queries, compile data, and generate reports to present analysis (charts, graphs)
- Review & analysis of customer defect data with development of corresponding action plans to reduce defect
- Development of data collection processes and data management systems
A day in the life
You will ensure key performance metrics are reviewed on a daily, weekly, or monthly basis and perform detailed analysis on behaviors and processes impacting inventory integrity.
You will work closely with the Inbound, Outbound, and Inventory Control operations to develop tools and analyze data to support improvement initiatives, dig deep into data to determine root cause of defects, build and maintain decision support tools, and present findings to business partners to drive improvements in fulfillment center (FC) wide quality. You will also partner with Area Managers & Operations Managers in the communication of policies in accordance to standard work.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
BASIC QUALIFICATIONS
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in English in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Relevant experience working with data analytics, data warehouse reporting and query design
PREFERRED QUALIFICATIONS
- Preferred Qualifications
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Initiative to develop tools, data collection processes, and data management systems
- Knowledge of Amazon systems and fulfillment center processes
- Proficient with SQL / VBA
- Good communication skills and ability to influence senior leadership based on findings
- Experience working using Agile development