ESR Europe ( ESR Group | Home) is the European platform of ESR Group, the leading global real estate investment manager. 156BN USD 2000 people across 28 countries The team comprises c.140 employees and operates across the UK and Western Europe managing a total AUM of $5.2Bn. (c.250 properties) We have a comprehensive offering across multiple investment vehicles comprising public markets, equity and credit discretionary funds, joint ventures and SMAs. Our corporate strategy is focused on the following four key areas: Ø New Economy/I&L Ø Office Ø Living Ø Credit Our unique vertically integrated delivery model combines investment, asset management, development, and property management solutions to provide a full and dynamic investment management service for our global clients. ROLE OVERVIEW The role supports Property and Regional Pod Managers in efficiently managing a diverse property portfolio. Responsibilities include upholding the company’s standards, collaborating with Property Managers, ensuring compliance with Health and Safety regulations, and overseeing on-site personnel. The role encompasses both local and company-wide objectives. KEY RESPONSIBILITIES At all times to follow the procedures set out in the Company’s Finance & Property Process Document, including but not restricted to the following duties: IMPLEMENTATION OF BEST PRACTICES: Implement and oversee best practices in Health & Safety/statutory compliance, accounting, information/communications, procurement, operations, customer focus, and human resources within managed properties. Ensure company policies and procedures, standard systems, documents, and templates are consistently applied. Maintain high standards of service delivery, measure performance, and enhance reporting to clients. ADVISORY ROLE: Provide ad hoc advice and guidance on facilities management instructions within the portfolio. PROPERTY INSPECTION AND REPORTING: Formally inspect fully managed properties monthly, ensuring adherence to insurance requirements and "good estate management" practices. Maintain detailed and quality-checked inspection reports for the Property Manager's use. LOCUM/BUDDY SUPPORT: Provide locum or 'Buddy' services in the absence of other Facilities Managers, ensuring continuity in coordination with company Facilities Managers and the Helpdesk. POLICY IMPLEMENTATION AND TEAM DEVELOPMENT: Assist in implementing and overseeing policies and procedures, ensuring integration with the wider property team. Develop and mentor Facilities Management and on-site Property team personnel, identifying and addressing training needs. Financial Management and Compliance: Maintain the Company’s Health & Safety system ensuring risk assessments and statutory inspections and reports are in place with follow up recommendations actioned. Proactively manage the accounts system, ensuring the placement of purchase orders and adherence to Service Charge Budgets. Implement and follow company Quality Assurance, meeting job specification requirements and statutory standards. OTHER DUTIES Such other duties or functions that may be required by the Company from time to time. Requirements Preferably MIOSH qualified Minimum 3 years in a similar Facilities role Preferably from a Health & Safety/Property Management Consultancy background. Member of Institute of Workplace and Facilities Management (MIWFM) or higher Single or multi-Site Building Management experience Strong customer service focus with a professional and confident approach when dealing with clients and tenants. Solid understanding of facilities management, including health & safety, administration, building fabric, M&E services, finance, and disaster management. Excellent IT skills, particularly in Microsoft 365 (Excel, Word, PowerPoint) and financial databases; experience with AutoCAD or CAFM systems is an advantage. Highly organised, with the ability to manage people, budgets, contracts, and technical building matters efficiently. Strong analytical, numerical, and problem-solving skills, with great attention to detail and accuracy. Effective communicator who collaborates well within a team, contributes ideas confidently, and can work independently when required. Committed to continuous learning and self-development. Benefits Holidays – 25 days per year plus 10 bank holidays and local public holidays in Scotland Private Medical Insurance Health Cash Plan Pension Death in Service Employee Assistance Programme Cycle to Work Scheme