Salary: £40,000 - 70,000 per year Requirements: Strong experience working with Salesforce in a Business Analyst, CRM Manager or Process Improvement capacity Proven ability to map and redesign end-to-end processes Experience engaging stakeholders across sales, operations and leadership Confidence driving adoption, change and best practice A structured approach to process improvement, ideally with exposure to Lean or similar methodologies Strong communication and influencing skills Responsibilities: Analyse and map current business processes and identify opportunities for improvement within Salesforce Redesign workflows and implement best practices to improve efficiency and adoption Partner with cross-functional teams to gather requirements and drive change Translate business needs into practical, user-friendly Salesforce solutions Support data-driven decision-making through improved reporting and platform usage Drive continuous improvement and embed structured methodologies where appropriate Technologies: CRM Support Salesforce More: We are a well-established, market-leading organisation based in Ipswich, Suffolk, investing heavily in our digital and CRM capabilities. We are looking for a Salesforce Business Process Manager to take ownership of process optimisation and platform improvement. This role offers genuine ownership and visibility within a stable and growing organisation committed to long-term investment in technology. last updated 17 week of 2026