We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.
We are now looking for an Operations Director; an exciting new role that will really allow the successful applicant a chance to drive results and make a difference.
As our Operations Director you will:
* Take full accountability of all operational matters across a diverse portfolio of businesses
* Lead long term Ops strategy and short-term immediate delivery
* Lead & manage our Operations Support & Relief teams
* Be accountable for delivery of all operational goals;
o standards, product, guest experience, team experience, financial targets
* Responsibility for health, safety & wellbeing within the venues
* Provide strategic advice to our owners and members of the board based on company knowledge and industry foresight
So, if you are an experienced hospitality operator who is able to make sound business decisions based on logic and commercial awareness, enjoys leading a multi-disciplined team and is passionate about making a difference in the hospitality industry, then this is the role for you.
What you'll need to succeed:
* Proven experience operating at Head of Operations / Operations Director level within Hospitality
* Demonstrable experience covering guest experience, cost control, margin, labour control, standards, people and product
* A drive for process and routine
* A real purpose for detail and quality across all areas of operations
* Track record of achieving goals & delivery of targets
* High levels of emotional intelligence and strong listening skills
* Experience leading remote teams and working with senior colleagues driving a high-performance culture
What Are We Looking For
To successfully fulfil this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Professionalism
* Positive attitude
* Great communication skills and people skills
* Flexibility to respond to a range of different work situations
* Ability to work under pressureAbility to work on your own
* A leader that puts their team & colleagues before themselves
You will also need a full clean driving license and access to a car.
Skill and experience are necessary to do this job, but more than anything else, we want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!
We make life better for our team by:
* Ensuring you have private medical cover
* Offering great perks and benefits to be enjoyed by you and your family
* Sharing our profits with you after 1 year of service
* Giving you free meals, soft drinks and hot drinks on shift
* Listening to our team via surveys and feedback sessions
* Offering free wellbeing services and resources, for help whenever you need it
* Creating great learning and development opportunities to support your career
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