About the Role
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This role will be instrumental to the day‑to‑day delivery of face-to-face learning across the organisation, being a champion, promoting learning, increasing engagement through regular branch/contract visits and ensuring the learning experience remains practical, relevant and high‑quality.
By building strong relationships on the ground, you’ll provide strategic insight back to the Learning team and contribute as a collective to provide the most effective routes for learning. Whether that’s E-Learning, short courses, face to face or external providers. You will ensure we continually develop and improve the learning we deliver.
We’re looking for someone with demonstrable credibility, a pragmatic approach and someone who can challenge constructively, keep things simple and remain unfazed in a fast‑moving environment. You’ll bring confidence, clarity and a grounded approach that helps colleagues at every level get the best from their learning experience.
This is a practical, delivery‑focused role ideal for someone who enjoys coordinating training activities, captivating a room of people and leading a small team.
Working with our operational teams and stakeholders to understand training needs, gaps in workforce and development opportunities.
You will -
1. Lead, manage, and develop a high‑performing team of L&D Specialists
2. Support a culture of continuous learning and professional growth within your team
3. Deliver engaging face‑to‑face and virtual training sessions across a range of topics
4. Coordinate and oversee the delivery of learning programmes, short courses, and corporate initiatives
5. Work with the Quality & Design team and subject matter experts to ensure content meets colleague needs
6. Build strong working relationships across the business to understand training requirements
7. Support the implementation of learning programmes that improve performance and capability
8. Monitor and evaluate training effectiveness, using feedback and data to drive improvements
9. Contribute to reporting and ROI analysis to demonstrate the impact of learning activity
Key Criteria:
10. Level 5 or above in Learning or education qualification
11. Proven experience in an L&D management role, leading a team and delivering training
12. Strong people‑leadership skills with the ability to coach, support, and motivate others
13. Confident facilitator with experience delivering training to varied audiences
14. Ability to coordinate multiple training programmes and manage operational priorities
15. Strong communication and relationship‑building skills
16. Passionate about developing people and creating positive learning experiences
This role offers the chance to make a meaningful impact by supporting colleagues across the organisation. You’ll lead a talented team, deliver training that makes a difference, and help shape the learning experience for thousands of employees.
This role will be unposted at 08.00 on Friday 29th May.