As Spa Therapist, you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guests' expectations. You will provide treatments and a high level of personal care and attention to clients which meets, at all times, the established benchmark of excellence. You'll consult with each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments. As a Spa Therapist you’ll also be supporting your manager to maximise revenue through careful diary management and proactive selling of high‑quality spa retail products such as TEMPLE SPA and JESSICA. We understand that repetitive strain is a major cause of therapists having to give up their practice. All of our therapists are trained in Hands Free Massage, with the aim to expand their repertoire whilst freshening up their approach, which saves pressure on the hands and wrists, thereby helping our therapists to maintain a long and fulfilling career in the industry. Please note: this role is 32 hours per week, worked over 4 days.
What you’ll need to be a Spa Therapist
* Previous experience working as a Beauty Therapist, ideally within a spa environment;
* A passion to provide holistic and beauty therapies according to a five‑star spa service standard;
* Exceptional grooming standards;
* To have a beauty qualification at NVQ Level 3, or equivalent (essential);
* Availability to work weekends and bank holidays.
Other Information
* At Eden Hotel Collection, we’re proud of our award‑winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!) – which means you’re joining a team that values your happiness, growth, and success every step of the way.
* Generous Time Off: 31 days of leave, increasing to 33 with service.
* Monthly Tips: Fairly shared service charge/gratuities, all paid on the second paydate in the month.
* Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
* Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
* Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
* Sustainable Commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
* Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
* The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
* Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
* Employee Comm's: Stay connected through Eden Engage for all the latest team news.
* Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
* Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life's key moments.
* Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
* A Culture of Collaboration and Care – We work together to create a truly inclusive workplace, where your voice matters, and real change happens.
* Your Voice Matters: Regular surveys that value your input.
* Real Action: "You said, we did" – because we listen and respond.
* Sustainability Focus: Employee champions at every hotel and HQ.
* Hoteliers’ Charter member – Our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
* We welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including under‑represented groups, parents, people living with disabilities, and those bringing diverse perspectives.
* Want to hear more about 'Life at Eden'? Follow us on Instagram @ehcpeople.
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