Sales Administrator. The Sales Operations team is the engine room of the Sales organization, supporting circa 50 sales professionals across the team. This role is critical to ensuring revenue‑generating activity is prioritised, unblocked and executed efficiently.
Key Responsibilities
* Sales & Revenue Support – act as first‑line operational support to Sales, ensuring deals progress smoothly from quote to project; prepare, validate and issue quotes, sales orders, change notes and renewals; ensure all sales activity follows agreed process, pricing and approval frameworks; proactively identify and resolve blockers that may delay revenue recognition.
* Ticket & Workflow Management – manage incoming requests via Zendesk, prioritise according to revenue impact and SLA; balance urgent tactical requests with ongoing operational responsibilities; provide clear communication back to stakeholders on progress and expectations.
* Cross‑Functional Sales Support – support all sales functions including Business Development, New Business, Client Management, Marketing and Solutions Engineering; work closely with Finance and PMO as an extension of those teams, ensuring accurate handover and execution of sales orders; support billing reviews, contract accuracy and timely invoicing.
* Partner & Vendor Engagement – act as an operational point of contact for our partner ecosystem, building strong working relationships; coordinate partner‑related processes including pricing, deal registration, renewals and reporting; liaise with key partners such as AWS, NiCE and Zendesk.
* Data, Systems & Compliance – maintain high standards of data accuracy and operational compliance; support administration and reporting across systems such as HubSpot and NetSuite; keep sales documentation, price lists and partner collateral up to date.
* Continuous Improvement – identify opportunities to improve sales processes, documentation and ways of working; contribute to improving efficiency, scalability and stakeholder experience across Sales Ops.
Skills & Experience
* Essential: Proven experience in customer‑facing and sales environments; exceptionally strong administrative and organisational skills; ability to multi‑task, prioritise effectively and perform under pressure; confident working with multiple stakeholders across Sales and the wider business; strong communication skills with the confidence to challenge and push back when required; exceptionally strong MS Office skills to include advanced Word, Excel, PowerPoint.
* Highly Desirable: Experience working in CCaaS / Contact Centre / SaaS environments; exposure to Sales Operations or Revenue Operations functions; experience working with partners and vendors; previous experience with AWS marketplace; exposure with working with HubSpot, NetSuite and Zendesk.
Personal Attributes
* Team player
* Calm and resilient under pressure
* Highly organised with strong attention to detail
* Proactive, solution‑focused and commercially aware
* Comfortable operating in a fast‑moving, changeable environment.
Proud member of the Disability Confident employer scheme.
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