Closes in 2 days (Friday 20 June 2025 at 11:59pm)
Working in a busy office environment, you will be an integral part of our team working together to support our customers. Every day you will help to make a difference to our customers lives supporting them with lift installations and maintenance.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
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22 days holiday + bank holidays.
Hours Monday - Friday between 8.30am to 5pm. No bank holidays or weekend/evening working. 30 minute unpaid lunch break.
40 hours a week
Tuesday 2 September 2025
Duration
1 year 6 months
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Office administration
* Assisting customers with queries and bookings
* Supporting our friendly team with a wide variety of tasks
Where you'll work
25 HARRIS ROAD
CALNE
SN11 9PT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achievespositive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customerinteractions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Your training plan
Work-based training at our head office in Calne with the support of a Wiltshire College & University Centre assessor.
Requirements
GCSE in:
* en (grade 4/C - 9/A*)
* Maths (grade 4/C - 9/A*)
Let the company know about other relevant qualifications and industry experience you have. They canadjust the apprenticeship to reflect what you already know.
Skills
* Customer care skills
* Logical
* Initiative
About this company
We are a small team of 20 staff and have been in business for 21 years. We pride ourselves on our customer service and are Which Trusted Traders with 5* customer ratings, awarded the Which Certificate of Excellence in 2020.
Upon successful completion of the apprenticeship programme, there may be the opportunity for progression to Customer Service Assistant and further qualifications.
The contact for this apprenticeship is:
WILTSHIRE COLLEGE AND UNIVERSITY CENTRE
The apprenticeship team
08453452235
The reference code for this apprenticeship isVAC1000323195.
Apply now
Closes in 2 days (Friday 20 June 2025 at 11:59pm)
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