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Working hours: hours. Weekends and weekdays
Job Title: Counter Assistant at Post Office Stores
As a Counter Assistant, you’ll provide exceptional customer service to connect people across miles and time, assist with travel money and documents, and handle bills and banking. We want our customers and colleagues to be proud they’re sharing their journeys with us.
Responsibilities:
1. Deliver exceptional customer service to all customers.
2. Manage queues and ensure customers can access services quickly and simply.
3. Maintain high standards of governance and attention to detail.
4. Support and work as part of a team.
What we look for:
* A passion for delivering an exceptional in-store customer experience.
* Confidence in communicating within the team.
* Motivation to achieve excellent results and standards.
* Adaptability to meet company requirements and goals.
Rewards and Benefits:
Alongside salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories, whether it's enjoying a meal, an adventurous day out, or tickets to the latest blockbuster. Our Employee Assistance Programme supports your physical, mental, and financial wellbeing.
About us:
WHSmith has been a staple of the High Street and our customers’ hearts for over years. Our stores help make customer and colleague journeys in life possible, marking milestones with cards and gifts, providing escape and education with our books, and offering communication and currency services in our Post Office Stores.
We are proud to be an inclusive employer where colleagues feel welcome and free to be themselves.
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