Sales Advisor – Family Law
Co-op Manchester, England, United Kingdom
Base pay range
* £25,000-£26,500 plus commission on sales following successful completion of initial training, OTE £30,850 and excellent benefits (Work level 6C)
* Hybrid working with 1 day a month in our Manchester office after the initial training period
* 37.5 hours, Monday to Friday shift patterns between 9:00-18:30 to be discussed at interview
We are looking for a Sales Advisor to join our family law team at Co‑op Legal Services. Our family department has received the Law Society Excellence Award for ‘Excellence in Technology & Innovation’ and we have exciting plans for the future.
What you'll do:
* Contact clients to promote Co‑op Legal Services and our family department’s unique selling points, handling each call with empathy
* Objection handle competently on price and offering
* Record all history notes accurately within our case management system
* Follow contact strategy where clients have not answered the phone
* Work collaboratively within a small team and share opportunities for improvement
* Cross‑sell when the opportunity arises
* Assist in collecting management information
Qualifications and experience:
* Previous experience in legal services or legal sales
* Previous experience of using a case management system
* Excellent telephone manner with the ability to communicate professionally and sensitively with clients
* Tenacity in a target‑driven environment
* Ability to work well individually and within a team
Why Co‑op?
* Competitive salary and commission structure
* Sales coaching and training
* Pension with up to 10% employer contributions
* Annual incentive scheme
* 28 days holiday (rising to 32 in line with service) plus bank holidays
* Discounts on Co‑op products and services
Building an inclusive work environment
We welcome applications from everyone and actively build diverse teams. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria for a job.
As part of your application, you may need to complete an online assessment (up to 50 minutes). If you are a current Co‑op colleague, this assessment is not required. If successful, we will conduct background checks, including an SRA check, credit checks, and a DBS check. Co‑op does not offer visa sponsorship for this role.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Legal and Sales Industries: Law Practice and Legal Services
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