Job Title - Customer Engagement Team Leader
Location - Birmingham
Salary - Up to £30,000 - OTE £60,000
Lead, inspire, and drive customer success as a Customer Engagement Team Leader at Focus Group
Who we are
At Focus Group, we deliver more than just technology – we create long-term partnerships with our customers. Our Customer Engagement team plays a crucial role in maintaining and growing these relationships, helping existing customers unlock even more value from our products and services.
We’re looking for a Customer Engagement Team Leader to manage, motivate, and support our sales team. In this leadership role, you’ll coach your team to success, maximise cross-sell and up-sell opportunities, and make sure every customer receives a first-class experience.
What we’re looking for
You’re a people-first leader who thrives on coaching others to achieve their best. You’ll combine excellent organisational skills with a passion for service and a deep understanding of the sales process.
You’ll be:
✔ A motivational team leader with a proactive, hands-on approach
✔ An experienced sales coach with strong product knowledge
✔ Organised and detail-oriented with strong communication skills
✔ Commercially aware and target-driven
✔ Approachable, adaptable, and solutions-focused
What’s in it for you?
• Leadership with purpose – Play a central role in helping our existing customers grow with Focus Group
• People-first culture – Join a team that values support, collaboration, and trust
• Growth opportunity – Develop your management skills and grow your career in sales leadership
• Strategic impact – Help shape customer retention, growth, and satisfaction
• End-to-end coaching – From training and development to forecasting and escalations, you’ll support every step of the journey
What will you do?
As Customer Engagement Team Leader, you’ll manage and support a team of sales professionals focused on existing customers. You’ll be their first point of contact for coaching, training, and escalations, and you’ll be responsible for helping them meet KPIs and exceed expectations.
Key responsibilities include:
• Supporting your team with high-level sales opportunities and technical queries
• Coaching and mentoring to ensure individual and team targets are met
• Delivering comprehensive product training across all areas of sales
• Managing team performance, including regular 1:1s and KPI reviews
• Driving motivation and activity levels through leadership and support
• Ensuring behaviours align with company values and culture
• Reporting on team progress and forecasting for senior management
• Meeting personal sales targets and leading by example
What you’ll need
• Strong understanding of sales processes and customer engagement best practices
• Excellent communication skills – both verbal and written
• High-level organisation and attention to detail
• Confident in providing constructive feedback and managing performance
• Ability to problem-solve and turn issues into opportunities
• Commercial awareness and a proactive, results-oriented mindset
• Strong interpersonal skills and a passion for team development
• Skilled at managing time, workload, and shifting priorities
Why join Focus Group?
We believe in developing great people to deliver great outcomes. At Focus Group, you’ll be supported, challenged, and empowered to make a real difference. If you’re ready to lead a team, grow your leadership experience, and support customers in a meaningful way – this is the role for you.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.