About The Role
We are excited to be recruiting for a Service Advisor. This is an unrivaled opportunity to join one of the UK’s fastest growing motor groups.
We are looking for a motivated individual to deliver the highest level of customer experience, managing the fast flow of information between the workshop and the customer. If you thrive in a high‑pressured environment, this is the position for you.
Benefits
* Industry leading competitive salary
* A flexible approach to working patterns
* Bonus scheme
* A range of training and development programmes
* Industry leading career progression opportunities
* Contributory workplace pension scheme
* Uniform provided
* Long service reward
* Customer introduced reward
* Employee discounts
* Access to discounts on retailers, restaurants, holidays and much more
* Wellness programme
* Free parking
An Average Day as a Service Advisor
* Manage all customer communications and interactions on behalf of the dealership
* Identify service needs and requirements of the customer
* Establish an understanding and agreement with the customer about the work required and agree time frames
* Liaise with the workshop to determine vehicle completion times and relay any information
* Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
* Regularly update the customer with progress on their vehicle
* Process payments and issue invoices for customers
* Support handling complaints in line with company policy
* Ensure handover and administration of customer vehicles are completed to a high standard
* Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
* Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
* Understand and ensure all objectives are fully achieved
About You
* Exceptional customer service, striving to deliver above our customer expectations
* Excellent communication skills, by telephone, email and face‑to‑face situations
* Minimum of 1-year service advisor experience
* Experience with RTC & Kerridge / ADP Systems preferred; training can be provided for the right candidate
* Strong attention to detail
* Good time management and able to prioritise workload
* Willingness to attend manufacturer‑training courses to keep updated within this fast‑paced environment
* Competent in ICT, Maths and English to standard
* Ability to work independently and thrive as part of a team with a proactive can‑do attitude
* Passion for what you do – the rest will come naturally
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
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