Overview
Set the Scene: Prepare the restaurant and bar for service, ensuring every detail meets our high standards of presentation.
Be the Face of Our Hotel: Act as an ambassador for our brand, delivering exceptional hospitality that upholds our reputation.
Engage & Enhance: Interact with guests, take their orders, and use upselling techniques to elevate their experience.
Create a Welcoming Atmosphere: Bring your unique personality to the role, making guests feel right at home and putting smiles on their faces.
At our hotel, we believe our people are our greatest asset. If you have a passion for hospitality and enjoy creating positive guest experiences, we want you on our vibrant team!
With dramatic views over the Humber estuary and iconic bridge, and just a short 10-minute drive from Hull city centre, you\'ll find the award-winning Hull Humber View Hotel, part of the Signature Collection By Best Western.
Set within 17 acres of beautiful grounds, the hotel offers 95 bedrooms, including family suites. It serves as a stunning wedding venue for up to 400 guests and features five meeting rooms with a capacity for up to 400 delegates, along with a fully equipped fitness suite. For a truly grand entrance, the hotel even has its own helipad for helicopter access.
Responsibilities
* Prepare the restaurant and bar for service, ensuring every detail meets our high standards of presentation.
* Act as an ambassador for our brand, delivering exceptional hospitality that upholds our reputation.
* Interact with guests, take their orders, and use upselling techniques to elevate their experience.
* Bring your unique personality to the role, making guests feel right at home and putting smiles on their faces.
Qualifications
* Contagious enthusiasm and sincere desire to create memorable guest experiences.
* A natural ability to engage with others and a genuine passion for the hospitality industry.
* Proven experience in a hospitality environment, preferably in hotel or restaurant operations.
* The ability to remain calm and composed in high-pressure situations.
* A self-starter with the capability to work independently without supervision.
* A positive outlook and approachable demeanor that exudes warmth and professionalism.
* A willingness to learn and a desire to develop within the role.
* An innate talent and self-assurance in your abilities, coupled with exceptional attention to detail.
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
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