School Business Services (SBS) is one of the UKs leading providers of education support services and budgeting software. Our portfolio includes a comprehensive suite of Finance, MIS, and ICT solutions designed specifically for the education sector.
We pride ourselves on delivering high-quality services through a knowledgeable and experienced team, with a strong reputation across schools and multi-academy trusts nationwide.
About the Role
We’re looking for a Software Support Specialist to join our team on a 9‑month fixed‑term contract, supporting the transition from our legacy system (SBS Budgets) to our new platform (SBS Financial Planner). This is an exciting opportunity to be part of a dynamic, fast‑paced environment, working within a collaborative and forward‑thinking team. You’ll play a key role in ensuring smooth, accurate, and timely migrations for our customers.
* Complete system migrations accurately within agreed timelines
* Undertake training to develop expertise in our migration processes and products
* Perform quality assurance checks on data during and after migration
* Communicate professionally with customers and internal stakeholders
* Identify opportunities to improve processes and system efficiencies
* Escalate complex or high‑risk migrations to the Product Owner
* Maintain and update internal systems and records
* Support general administrative tasks
This is a full‑time role (37.5 hours per week) for a fixed term of 9 months.
About You
* Experience in a customer service environment, ideally involving systems or data
* Strong problem‑solving skills with a flexible and resilient approach
* Ability to work quickly and accurately under pressure
* A customer‑first mindset with a commitment to delivering excellent service
* Excellent verbal and written communication skills, confident engaging at all levels
* Proficiency in Microsoft Office products
* A proactive attitude and willingness to learn new systems and processes quickly
* High levels of professionalism and attention to detail
Note: this role will involve 1–2 days per week working from our offices in Poole, Dorset.
Our Benefits
* 28 days holiday plus an extra day for each year you stay with us, up to a maximum of 33 days, plus bank holidays
* Health Cash Plan after probation, including access to a private GP
* Free life insurance from day 1 covering up to 4x your salary
* Pension contributions after 3 months
* Flexible benefits after probation (e.g., extra holiday, dental, health plan top‑up, bikes, gym membership, electric car, etc.)
* Learning and development opportunities
* Volunteer days – 3 paid volunteer days a year, with 2 dedicated to education
By joining us, you will become part of a community dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship for visa applicants.
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