Overview
We have an exciting opportunity for an accomplished and highly motivated Practice Manager to join Pier Health Group. This role will oversee operations at Stafford Medical Group.
As the Practice Manager, you will lead, plan, and manage day-to-day operations while ensuring high-quality patient care. You will also contribute to the strategic development of the practice and the wider organisation.
Responsibilities
* Strategic and operational planning.
* Financial management and income optimisation.
* Human resources and workforce planning.
* Patient service delivery and engagement.
* Clinical governance and quality improvement.
* Information technology and data management.
* Health and safety compliance.
About Us
Stafford Medical Group serves a patient list of approximately 11,000 patients. Our practice is part of Pier Health Group, established in 2019 to deliver transformative healthcare to over 103,000 patients across Weston-Super-Mare, Worle, and surrounding villages. As a Super-partnership and Primary Care Network, Pier Health Group is positioned to provide resilient, high-quality primary care while contributing to local health service transformation. Our focus is on improving outcomes for patients and enhancing the quality of working life for our staff.
Why Join Us
This is a unique opportunity to lead an established practice and make a tangible impact on the health and well-being of our local communities. We value innovation, collaboration, and excellence. If you are ready to take on a leadership role and work with a supportive team in a forward-thinking organisation, we would love to hear from you.
Details
Date posted: 18 August 2025
Salary: £40,000 to £55,000 per year
Contract: Permanent
Working pattern: Full-time
Job Description
The Practice Manager is responsible for the smooth and efficient running of Stafford Medical Group, an approximately 11,000-strong surgery providing day-to-day operational support as well as strategic planning. This is a hands-on operational role. The post holder will implement and manage efficient processes and pathways, manage staff, and act as a flexible administrative resource to actively support patients and clinicians to provide a high level of service. The post holder is responsible for recruitment, development, line management, training, mentoring and leadership of the primary care clinical and admin teams, including shared posts which may cross boundaries into other provider organisations.
Primary Responsibilities
* Long-term planning and day-to-day practice management: develop and lead transformation to ensure long-term sustainability and efficiency; work at scale to maximise effectiveness within this model.
* Strategic view of and ownership of QOF and Enhanced Services.
* Ownership of all company policies including Business Continuity Plan.
* Organisational leadership and development: long-term planning, risk management with regular reports to the partners.
* Financial and business development: ensure adherence to budget; contract management and advisory on contracts.
* People management, workforce planning, appraisals, and culture development: link with HR to ensure sustainable workforce planning, recruitment and retention; regular performance reviews; promote a no-blame culture; treat colleagues, patients and visitors with dignity and respect; support HR in employee relations and succession planning.
* Governance and compliance: infection prevention lead, information governance, CQC compliance, confidentiality and data protection, quality improvement action plans.
* Development and management of partnerships (internal and external): manage relations with local providers, support relationships with ICB, Council, NHS England, attend meetings, manage landlord relationships, support patient participation groups, and collaborate for patient and organisational benefit.
* Process development and problem solving: implement and refine clinical models to meet patient needs, manage assets and facilities, escalate and learn from significant events and complaints; manage specific projects as agreed with partners.
* Effective communication and working relationships: internal and external communications with staff, PCN/ICB/Health & Social Care providers, and patients; foster collaboration across locations.
Person Specification
Essential
* Flexibility to work outside core office hours
* Disclosure Barring Service (DBS) check
* Access to own transport and ability to travel regularly, including to visit people in their own home
Experience: Desirable
* Experience of working in a health care setting
Qualifications
* Management and Leadership experience
* Educated to degree level or equivalent (Desirable)
Skills
* Essential: Excellent communication skills (written and oral); Good IT skills; Clear, empathetic manner; Effective time management; Ability to work as a team member and autonomously; Good interpersonal skills; Problem solving and analytical skills; Ability to follow policy and procedure
* Desirable: Good knowledge of MS Office and Outlook; EMIS/Systmone/Vision user skills
Personal qualities
* Desirable: Inclusive and diverse thinker; Flexible and cooperative; Motivated; High levels of integrity and loyalty; Sensitive and empathetic in distressing situations; Ability to work under pressure
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required.
Employer details
Pier Health Group Ltd
Stafford Medical Group, Highlands Lane, Weston-super-Mare, Avon, BS24 7DX
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