PHCEU was founded in 1990 as a subsidiary of the PHC Holding Corporation with a mission to become a leading, trusted brand for sustainable healthcare and biomedical product solutions. Our headquarters are located in the Netherlands and we support the work of our customers to improve health and well‑being worldwide.
Key Responsibilities and Expected Outcomes
A (Senior) Service and Validation Engineer will deliver high‑quality technical support across two core areas: validation of biomedical equipment and after‑sales service and maintenance. The role is customer‑facing, field‑based, and central to ensuring PHC’s products perform to the highest standards.
- Lead validation activities at customer sites primarily across the UK, ensuring equipment meets regulatory and performance standards.
- Liaise with customers to confirm requirements, explain validation procedures, and agree on schedules.
- Adapt to changing customer needs during validation, clearly communicating any technical or commercial implications.
- Investigate and report product anomalies to the Validation Business Manager or Technical Support colleagues as appropriate.
- Support the development and enhancement of validation protocols, incorporating new technologies and customer expectations.
- Deliver training on validation procedures to both customers and internal engineers, providing hands‑on support during validation projects.
- Represent PHC in customer meetings to promote validation services and support sales efforts.
Service Delivery and Product Maintenance
- Perform installation, diagnostics, maintenance, and repairs on PHC equipment.
- Maintain up‑to‑date product knowledge and share insights with colleagues to support team development.
- Work with colleagues to ensure all tools and equipment are compliant, calibrated, and ready for use.
- Collaborate with Service Administration for efficient job planning and scheduling.
- Adhere to Health & Safety regulations and customer site protocols.
- Deliver exceptional customer service through professional conduct, clear communication, and technical expertise.
- Complete service reports promptly to support accurate invoicing and customer follow‑up.
- Promote service contracts and contribute to business growth through proactive customer engagement.
Additional Expectations
- Be available for international travel to support global validation and service activities.
- Continuously develop technical skills and understanding of validation standards, instrumentation, and service best practices.
- Act as a role model within the team, inspiring others through professionalism, initiative, and collaboration.
Desired Qualifications and Experience
- Education: Ideally a vocational qualification in refrigeration engineering or a related technical discipline. Equivalent experience or training in validation, biomedical engineering, or instrumentation will be considered.
- Experience: Minimum of 3 years in service engineering, validation, or a similar technical field. Candidates with less experience but strong technical aptitude will also be considered.
- Technical Knowledge: Familiarity with thermodynamics and European validation standards is desirable. Experience with biomedical or laboratory equipment and comfort with software tools for measurement and data logging is beneficial.
Core Competencies
- Strong customer focus and drive for business success.
- Adaptable and open to innovation.
- Collaborative mindset with effective problem‑solving skills.
- Ability to think globally and creatively.
- Resilient under pressure and able to manage stress.
- High accuracy in complex technical tasks.
- Sound judgment and independent decision‑making.
- Efficient and organised work approach.
- Knowledge of validation techniques and applicable regulations.
Additional Requirements
- Excellent communication skills in English (Dutch is a plus).
- Willingness to travel internationally in the UK.
- Full driving license (company car is provided).
Benefits
- Competitive salary and performance‑based bonus.
- 25 days annual leave plus UK bank holidays.
- Company car and tools for field‑based work.
- Ongoing training and development opportunities.
- A collaborative, innovative, and supportive team culture.
PHC Europe is an Equal Opportunity Employer.
