Operations & Client Relations Executive ROW
Join to apply for the Operations & Client Relations Executive ROW role at Tour Partner Group
About The Team
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics, and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are experts in creating authentic experiences and memories that last a lifetime.
We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Your responsibilities
What will I be doing?
* Crafting engaging tour itineraries and packages.
* Coordinating logistics and booking accommodations, transport, and activities.
* Maintaining regular contact with the Tour Leader during the tour to make adjustments and resolve issues.
* Finalizing travel documents and sending them to clients.
* Re-negotiating with suppliers to offer the best products at the best prices.
* Ensuring our offers are competitive and profitable within company guidelines.
* Monitoring payment conditions, invoices, and reporting delays.
* Ensuring timely payments.
* Investigating and resolving service complaints efficiently.
* Supporting other departments as needed.
* Conducting rate collection and negotiation activities as directed.
* Handling emergency phone duties.
Your profile
What skills do I need?
* European language skills are a plus but not mandatory.
* Understanding of travel industry market and culture.
* Strong organizational skills and attention to detail.
* Good computer skills, proficient in Microsoft Office.
* Skilled negotiator with strong relationship-building abilities.
* Attention to detail, accuracy, and consistency.
* Calm and assertive in handling client and supplier incidents.
* Ability to handle operations and develop best practices.
* Team player.
* Ability to follow company procedures.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Travel Arrangements
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