2 x Travel Passenger Assistants
Location: London - St Pancras International Station
Salary: £11.82 per hour
Position: Permanent (600 hours per year per position)
One to One Recruitment are working in partnership with Great Rail Journeys who have been providing market-leading holidays for more than 30 years. They are a true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do and they’re absolutely committed to ensuring every holiday meets - and exceeds - expectations and, as a result, their valued customers travel with them year after year.
The Travel Passenger Assistant position will involve:
1. Managing the passenger "Meet and Greet" at St Pancras station you will be ensuring that Tour Managers comply with the agreed processes.
2. Acting as a support to Tour Managers by directing and introducing customer’s pre-departure answering any queries relating to their holiday/journey in an amiable and appropriate manner.
3. Liaising with the Great Rail Journeys office and Eurostar personnel regarding any issues that arise
4. Having the ability to decide the course of action to take if customers arrive late, or, appear to have limitations that may prevent them from taking full advantage of the ...