Overview
Brightwork have an excellent opportunity for a Customer Service Administrator to join our client in North Lanarkshire. This is a full time role based on site at their busy office - Hours of work will be Monday to Friday business hours.
Responsibilities
* Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
* Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's.
* Keeping on top of busy workload, prioritising tasks and working to deadlines.
* Acting as a main point of contact for the department.
* Investigating and resolving complex customer account queries/issues.
Qualifications
* Previous Customer Service experience and strong administrative skills including Excel.
* Excellent customer service skills and ability to juggle enquiries whilst using internal systems.
* Experience working with databases and running reports from these.
* Ability to work well under pressure and pick up new systems/processes quickly.
* Required to hold a current Level 1 Disclosure Scotland or be willing to apply for one.
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