Job Introduction
About the Role
Supervisor - Lomond and Upperdeck Lounges
We’re experience makers.
And relationship builders.
And we’re hiring.
Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.
Be part of something greater.
Supervisor - Lomond and Upperdeck Lounges
Role Responsibility
* Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
* Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification abd ensuring buffet and stock levels of all F&B items are properly maintained and replenished regularly as required
* Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
* Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
* Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
* Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times
The Ideal Candidate
Essential
* Front of house and customer facing experience
* Experience in supervising a team
* An element of food experience
* Highly motivated
* Attention to detail
* Able to work on own initiative within a team environment
Desirable
* Lounge experience
* Airport experience
Package Description
* £ rate per hour
* Working 3 Days on 3 off, 4:15am - 17:15pm
* 42-hour contract
* Must be able to commute to the Airport for the early starts
* £ Per Hour
* Generous annual leave
* Experience preferred but not essential as training will be provided