FinOps Analyst - AR, Global Account Receivables
GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to handle inbound & make outbound calls to resolve accounts receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts, and drive monthly collection targets. The successful individual is expected to be self-motivated, a quick learner, possess strong ownership, and earn trust with our customers to facilitate timely payments.
Key Responsibilities
* Understand the Accounts Receivables process.
* Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
* Maintain detailed records of correspondence on accounts receivable to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
* Collaborate with stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve disputes and queries, and to maintain good client relationships.
* Monitor high-risk accounts and escalate challenges to management promptly.
* Continuously seek ways to improve customer experience.
* Assist in streamlining and improving the accounts receivable process by identifying areas for improvement.
* Meet monthly productivity goals.
* Reconcile complex accounts with excellent attention to detail.
Qualifications
Basic
* Bachelor's degree in accounting, commerce, or related field (B. Com).
* Advanced knowledge of Excel.
* Experience with Microsoft Office applications.
Preferred
* 4+ years of experience in finance operations, shared services, accounts payable, accounts receivable (collections), or general ledger.
Additional information about our inclusive culture and accommodations can be found at Amazon's accommodations page. Amazon is an equal opportunity employer and values diversity in the workplace.
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