Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officerisresponsible for working with customers to promote and maximise their independence,assistingthem to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework Whatyoullbe doing Toassistour customers toidentifytheir strengths, developmentneedsand risks to jointly develop a plan to build on or address these, including coaching andassistingcustomers to achieve greater independence; Toassistcustomers to access other agencies and their services and the services within the wider community; To attend and co-ordinateMulti Disciplinary Teams (MDTs) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach andassistcustomers tomaintaintheir occupancy agreement and fully understand their responsibilities; To encourage feedback from customers,recording andresponding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line withguide linesandappropriate actionis taken; Tobe responsible fortenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents,aidsand adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to our clients Health and Safety procedures; Whatyoullneed Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You willbe requiredto attend a number offace to facetraining sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as theday to dayaspects. Empathy with ourtenants and residentsand willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using astrength basedapproach toassistcustomers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of our client through personal,writtenand verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks inan accurateandtimelymanner when working under pressure andmaintainattention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive,timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment PensionDC Scheme (up to 10% contribution from both colleague and our client) WPAHealthcare auto enrolled at no contribution level with £1250 of savings available-optionto increase & add on family members The Market PlaceHigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual LeaveStart at 26 days annual leave, increasing up to 30 days within 5 years Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Help with transport We offer season ticket loans, an affordable way topurchaseseason tickets for public transport at discountedrates. Wage StreamYou can access savings opportunities andearly accessto wages Our client believes the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in our clients Safeguarding Policy & Recruitment Policy on our website. Closing date: 24 th March 2026 Shortlist date: 25 th March 2026 Interview date: TBC