<div><p>The Adult Social Care Contact Team Manager will be responsible for managing and leading a group of professionals to operate as the front door to Adult Social Care, working within the principles of the Care Act 2014 and undertaking statutory duties on behalf of Salford. The Contact Team Manager will oversee all aspects of day-to-day service delivery, including effective triage, decision-making and the provision of reflective supervision. They will lead the operational transformation of the front door by embedding asset- and strength-based conversations with clear outcomes, ensuring people have timely access to information, advice and support and greater choice and control over their wellbeing. The Contact Team Manager will use data to analyse, review and report performance activity, supporting continuous improvement and ensuring efficient and effective use of resources.</p><h3>Responsibilities</h3><ul><li>Provide leadership and management to staff within the Adult Social Care Contact Team and ensure that their work is delivered in line with statutory responsibilities, safeguarding requirements, and agreed legislative and policy frameworks.</li><li>Lead and contribute to service development and front door transformation in partnership with people, carers, and key stakeholders across health and social care, supporting effective integrated pathways.</li><li>Ensure the development of best practice at an operational level by continually reviewing individual and team performance through data analysis, quality assurance activity, and 360-degree feedback.</li><li>Ensure effective working relationships with partners across health, children’s services, police, housing, and other relevant agencies.</li><li>Work collaboratively with other divisions of the directorate, Salford City Council, NHS organisations, statutory, voluntary, and independent sector partners.</li><li>Ensure service objectives are delivered as part of the Adult Social Care management team.</li><li>Ensure the effective and timely delivery of services through high standards of practice in triage, decision-making, safeguarding, and statutory duties.</li><li>Undertake and ensure effective supervision, support, and professional development of the contact team.</li><li>Promote and embed asset- and strength-based conversations with clear outcomes, enabling people to have greater choice, control, and access to appropriate support at the first point of contact.</li></ul><p>The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.</p><p>As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values – <b>care</b>, <b>appreciate</b> and <b>inspire</b>– to join our team.</p><p>In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work‑life balance.</p><p>Learn more about us in our candidate information pack.</p></div>