Key Responsibilities
Environment Management
* Own and manage lower environments and production readiness for Opera Cloud and related integrations.
* Coordinate environment availability, property refreshes, access, and readiness for projects, testing, automation, BAU, and releases.
Release & Change Governance
* Lead CAB / Change reviews, release scheduling, and deployment coordination.
* Ensure changes are risk-assessed, sequenced correctly, and communicated clearly.
Operational Stability & Incident Support
* Support P1/P2 incident triage, RCA discussions, and PIR follow-ups.
* Act as a bridge between BAU, product teams, vendors, and delivery partners.
Automation & Process Improvement
* Support automation initiatives to reduce manual effort and improve consistency.
* Provide necessary technical & architectural guidance and planning support.
* Coordinate and support for completing infrastructure requirements.
Stakeholder Management
* Work closely with Commercial, Product, BAU, Vendors (Oracle / Partners) to unblock delivery and maintain confidence in platform operations.
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