IT Business Coach (Apprenticeships)
Location: Hybrid - predominantly remote
Office hubs: London / Manchester (c. 4 days per year on site)
Hours: 37.5 hours per week
Salary: £38,000 - £45,000
Contract: Permanent
Reporting to: Head of Service Delivery
About the Organisation
This opportunity is with a national, award-winning apprenticeship and professional training provider, specialising in IT, Digital, and Professional apprenticeships. With over 20 years' experience and a strong national footprint, the organisation supports thousands of learners each year, working closely with employers to bridge skills gaps and drive long-term career development.
The business is recognised for its exceptional learner and employer satisfaction, innovative delivery models, and commitment to social impact. It offers a modern, remote-first learning environment supported by strong quality, compliance, and learner-support teams.
The Role
An exciting opportunity has arisen for an IT Business Coach to join a growing Service Delivery team. This role focuses on the coaching, development, and assessment of apprentices working towards ICT Level 3 Apprenticeship Standards.
You will support apprentices throughout their full learner journey, working closely with employers to plan delivery, track progress, and prepare learners for End Point Assessment (EPA). The role is predominantly one-to-one coaching, delivered remotely, with occasional site visits where required.
You will collaborate with fellow coaches, Quality, IQA, Compliance, and Sales teams to ensure high standards of delivery, learner satisfaction, and achievement.
Key Responsibilities
Coach and support apprentices against ICT apprenticeship standards (Knowledge, Skills & Behaviours)
Plan and review apprenticeship programmes with employers and learners
Track progress and record activity using an e-portfolio system
Prepare learners for EPA (interview and practical elements)
Provide high-quality feedback aligned to Ofsted and ESFA requirements
Embed Maths, English, Safeguarding, Prevent, and Health & Safety into delivery
Identify and resolve barriers to learner progress
Maintain accurate reporting and compliance documentation
Contribute to continuous improvement and best practice sharing Technical Areas Covered
You will coach learners across areas including:
ICT technical support and troubleshooting
Security policies and best practice
Hardware, software, and systems testing
Stakeholder communication and escalation
Documentation, audit trails, and incident management
Continuous professional development within IT (Full coverage is desirable; support and upskilling are available where required.)
Candidate Profile
You will be:
An experienced IT professional with a passion for developing others
A confident communicator, able to build rapport with learners and employers
Organised, adaptable, and comfortable managing a remote caseload
Motivated, learner-focused, and quality-driven Essential Requirements
Teaching / Assessing:
PGCE, CertEd, QTS, or Level 4 Teaching Qualification
OR
Level 3 Teaching Qualification and Level 3 Assessor Qualification Maths & English:
Level 2 (or equivalent) in both Maths and English Technical Competence (one of the following):
Degree (or higher) in a relevant IT subject
Minimum 2 years' industry experience with appropriate technical qualifications (e.g. ECTA)
A qualification above the level being delivered, plus supporting technical certifications IAG:
Level 3 IAG qualification (or willingness to work towards within 6 months) Performance Measures
Learner retention and achievement
Learner and employer satisfaction (NPS)
Compliance with apprenticeship and funding requirements