SALES ADMINISTRATOR JOB SUMMARY:
We are working exclusively with one of our long standing Ringwood based clients, to enhance their sales support and administration team, with an additional Sales Administrator.
Our client is looking for an administrator who ideally has previous sales administration experience, but if not, previous customer service experience and the confidence to build customer relationships, would be ideal.
The successful candidate will be processing customer orders, liaising with internal teams to ensure that orders are sent out within agreed timescales, liaising with customers and working closely with the field sales team to ensure that new customer information is accurately logged and any queries relating to orders are input and sent out, within the agreed time frames.
KEY RESPONSIBILITIES OF THE SALES ADMINISTRATOR:
Receiving and processing orders accurately and efficiently - via email or telephone
Ensuring that the sales ticketing system is managed and orders are fulfilled in a timely manner.
Inputting and updating the ERP system and ensuring that customer orders and information is recorded accurately
Communicating with customers and internal teams to ensure that orders are processed and dispatched, as required
Liaising with the field sales team, receiving customer orders, new customer information and ensuring that the system is updated with accurate and key information
Sending out sample requests and following up with customers to progress orders
Work well within a busy, time pressured environment, alongside other team members.
General sales administration duties to ensure the smooth running of a very busy team. SKILLS, QUALIFICATIONS / EXPERIENCE REQUIRED:
Strong administration skills are essential - given the busy nature of the role, good administration and organisation skills will help ensure a smooth transition.
Excellent attention to detail and the ability to multitask - essential, as this is a varied position - administration, emails, phone calls, liaising with internal teams face to face, etc.
Excellent communication skills - both written and spoken. You will be liaising with customers, suppliers and internal teams both over the phone, on email and in person.
Experience of working on ERP / CRM systems with confidence to learn and adapt in a system focused role.
Training provided: Previous retail / customer service experience from other industries will also be considered, provided you are resilient, willing to learn and are keen to progress within a Sales Administration / Office based role. **Please note that this is an office-based position, at our client's Ringwood head office. Our client offers free parking directly on site, and you will be joining a wonderful, supportive team, who all enjoy the interaction with other like minded individuals, in a lovely office setting.
For more information about this role, or to apply, please get in touch with Joy Bruce at Collaborate Recruitment