Job Title: Temp Customer Service / Complaints Advisor
Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)
Salary: £12.71 per hour
Job Type: Full-Time
Working Pattern: 1 in 3 weekends (rota basis)
Shift Times (Rotational Split Shifts):
o 8:00am – 4:15pm
o 9:45am – 6:00pm
o 11:45am – 8:00pm
About the Role
We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.
This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.
Key Responsibilities
o Handle inbound and outbound customer calls in a fast-paced call centre environment
o Respond to customer complaints and queries via phone and email
o Investigate complaints thoroughly and provide clear, professional resolutions
o De-escalate challenging situations with empathy and professionalism
o Accurately log all interactions and maintain detailed case notes on internal systems
o Meet performance targets including response times, quality standards, and SLAs
o Escalate complex or high-risk complaints where necessary
o Work collaboratively with internal teams to ensure timely issue resolution
Skills & Experience Required
o Previous experience in a fast-paced call centre environment
o Proven experience handling customer complaints and escalations
o Confident managing high volumes of calls and email correspondence
o Strong written and verbal communication skills
o Excellent problem-solving and conflict resolution abilities
o Resilient, calm under pressure, and customer-focused
o Good IT skills and experience using CRM or case management systems
o Flexible to work rotational shifts and 1 in 3 weekends
What’s on Offer
o £12.71 per hour
o Hybrid working model
o Structured shift rota
o Supportive team environment
o Ongoing training and development opportunities
If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you.