Customer Service Advisor
Full Time
Hybrid working after training - 2 days onsite, 3 days remote
Location: Newport Pagnall
Salary: £25k
I am looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business.
This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes and boast a huge and very impressive client list.
This role requires a Customer service specialist with excellent attention to detail both verbally and written, as 80% of your contact will be over email and 20% over the phone.
Key Purpose & Responsibilities:
* To engage in customer interaction provding support to client queries via email and over the phone.
* To process weekly, all supplier back-order reports.
* To surpass both internal and external customer expectations.
* To assist with other administrative work when required.
* Proactively respond to any client service team requests.
* Maintain and update databases according to the needs of the campaign.
* Organise and contribute to the preparation of paperwork and correspondence.
Key Skills:
* Excellent attention to detail.
* Excellent Written and verbal communications skills.
* Strong sense of urgency.
* Driven to exceed expectations.
* Excellent relationship builder.
* Good organisational skills.
We are seeking candidates that come from a customer service, contact centre, retail or tech support background.
This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.