Helpdesk Coordinator Anabas – Darlington Business Support Centre Location: Darlington. Salary: £27,165 per annum Hours: Full-time, permanent | Monday to Friday, 8:00am – 5:00pm At Anabas, our vision is simple: to deliver forward-thinking Facilities Management solutions with passion, providing a world-class service tailored to the unique needs of our diverse client base. We are seeking a Helpdesk Coordinator to join our fast-paced and supportive team at our Darlington Business Support Centre. This is an excellent opportunity for someone who enjoys working in a service-driven environment and takes pride in providing a friendly, professional, and proactive experience for clients and colleagues alike. The Role Reporting to the Helpdesk Team Leader, you will act as a key point of contact for our clients, employees, and managers. You will manage incoming requests via phone and email, coordinate subcontractors, and support the smooth delivery of Facilities Management services across our portfolio. This role requires strong organisation with the ability to prioritize own workload efficiently, clear communication, and a calm, customer-focused approach. Key Responsibilities Monitor the Helpdesk and client inboxes, responding to all enquiries in a timely and professional manner Answer incoming telephone calls, handling all interactions in a friendly and professional way Log, update, and close jobs accurately on the CAFM system (QFM) Provide regular updates to clients and internal teams regarding ongoing issues Liaise with engineers and subcontractors, booking works and call-outs as required Schedule call-outs and planned preventative maintenance (PPM) works with clients and site leads Support operations and site-based teams with administrative tasks Book travel and accommodation when required Order materials and goods online Raise purchase orders on Sage 200 when required Attend site visits when necessary Participate in the Helpdesk on-call rota, if required About You The following experience and skills are desirable but not essential, as full training will be provided: Experience working in a busy office or customer service environment within the past two years GCSE English and Maths grades 4 and above. An industry relevant qualification would be advantageous. Friendly, professional, proactive, and adaptable to changing priorities Excellent customer service, time management, and organisational skills A strong team player with the ability to communicate effectively in person and across multiple channels Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) A basic understanding of Facilities Management would be an advantage What We Offer 33 days annual leave (including Bank Holidays) Employee Assistance Programme Recognition and Reward Scheme Cycle to Work Scheme Recommend a Friend Scheme Company events Aviva Digital GP Service Training and development opportunities Subsidised gym membership Access to healthy snacks and drinks If you are looking for a role where you can support people, build relationships, and deliver a high standard of service within a growing organisation, we would love to hear from you. Apply today and become part of the Anabas team.