Job Overview
Join a leading NSI Gold accredited security company and become a key part of our service team. We're looking for a motivated and detail-oriented Service Desk Advisor who's ready to grow into a technical support role.
This is a fantastic opportunity for someone with strong organizational skills and a passion for technology to develop into a 1st line technical support position within a supportive and forward-thinking environment.
Key Responsibilities
* Handle incoming service enquiries via phone and email.
* Log and manage service tickets using the company's CRM/job management system.
* Schedule and coordinate engineer visits, ensuring optimal resource allocation.
* Communicate with clients regarding job progress, updates, and resolutions.
* Learn and develop technical knowledge of electronic security systems.
* Progress towards providing 1st line technical support, including remote diagnostics and troubleshooting of common faults.
Person Specification
Essential:
* Previous experience in a service desk, scheduling, or customer support role.
* Excellent communication and interpersonal skills.
* Strong organisational and multitasking abilities.
* Good IT literacy, including experience with CRM or job management systems.
* Willingness to learn and develop technical skills.
Desirable:
* Experience in the electronic security or fire & security industry.
* Familiarity with CCTV, intruder alarms, or access control systems.
* Technical aptitude or background in IT/helpdesk support.
Job Types: Full-time, Permanent
Pay: From £25,500.00 per year
Benefits:
* Additional leave
* Canteen
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
* Profit sharing
Work Location: In person