Job Description
A collaborative and tenant focused Housing provider in East London is looking to take on a Income Recovery Officer in their welcoming team environment.
They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.
They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.
Responsibilities:
* Lead on rent accounts and be the point of contact for tenants for queries
* Maximise income recovery through intervention
* Follow landlord approved escalation processes and procedures
* Hit personal and team KPI’s and help with the take-up of Universal Credit
Requirements:
* Knowledge of income management and relevant housing legislation
* Understanding of welfare benefits and use of financial records and IT systems
* Strong customer service and working well in a team environment
* Ability to communicate effectively with both internal and external stakeholders
If you are looking for your next role and are experienced in Rental Income, please apply ASAP.