Company Description
Pathway Group is a skills and employability specialist with over 25 years of experience, dedicated to transforming lives through upskilling and reskilling. Headquartered in Birmingham, the organization operates across the West Midlands, East Midlands, and Greater London regions, delivering qualifications, courses, and tailored employer‑led programs. Our mission is to empower individuals to achieve their career aspirations and help businesses implement effective talent and organizational development strategies. Committed to meaningful results, Pathway Group fosters impactful learning that meets the evolving needs of communities and stakeholders.
Role Description
The Sales Administrator will play a key role in supporting the sales and administration functions to ensure seamless operations for Pathway Group. Core responsibilities include processing customer orders, maintaining accurate records, liaising with clients to provide outstanding customer service, coordinating with the sales team to manage inquiries, and ensuring the timely handling of administrative tasks. This is a full‑time, on‑site position located in Birmingham.
Qualifications
* Strong Customer Service and Communication skills to provide excellent support and foster client relationships
* Order Processing and Sales experience to manage transactions and inquiries efficiently
* Proficiency in Administrative Assistance, including attention to detail, organization, and documentation skills
* Ability to work collaboratively within a team and maintain professionalism in a fast‑paced, client‑centered environment
* Knowledge of CRM software or similar tools is an advantage
* Prior experience in a similar role and familiarity with the employability or training sectors is beneficial
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