Job Type: Permanent
Location: London (3 days onsite per week)
Start Date: Mid-February 2026
Client: Media company
Overview
Our client is hiring a Senior Salesforce Administrator to lead the stability, optimisation, and ongoing development of its Salesforce platform. The role supports a complex Service Cloud and Zuora subscription environment and plays a key part in client’s AI-driven transformation, including Agentforce for Service and Einstein for Service.
You will own advanced BAU work, act as a Salesforce SME, and collaborate with developers, QA, and business stakeholders to deliver scalable, resilient solutions while helping shape client’s AI roadmap.
Key Responsibilities
* Own advanced Salesforce administration and complex BAU support.
* Design, build, and optimise Flows, automations, and error handling.
* Troubleshoot complex issues across integrations, APIs, and Zuora/MPP subscription logic.
* Manage releases with developers, including deployments and sandbox alignment.
* Lead configuration and expansion of Agentforce for Service (agents, actions, reasoning, testing).
* Support Einstein for Service features (Email Drafts, Article Recommendations, Case Wrap-Up, Case Classification, Copilot Actions).
* Work with business stakeholders to translate requirements into scalable Salesforce solutions.
* Maintain platform health, data quality, governance, and documentation (Jira/Confluence).
* Support training and adoption of AI and automation features.
Skills & Experience
Essential
* Strong Service Cloud experience in complex environments.
* Expert-level Flow design and troubleshooting.
* Experience with deployments, devops/change sets, and sandbox management.
* Strong understanding of Salesforce data models, APIs, Omni-Channel, and case routing.
* Experience in a senior admin or advanced second-line Salesforce role.
* Strong stakeholder communication and Agile delivery experience.
Desirable
* Experience with Agentforce OR Einstein for Service.
* Knowledge of Zuora or subscription platforms.
* Exposure to Data Cloud or Next Best Action.
* Agentforce Specialist or relevant Trailhead certifications.