The role of Scheme Manager will include:
1. Supporting residents by providing information to promote independence
2. Completing mandatory compliance tasks along with health and safety checks
3. Reporting and monitoring repairs to conclusion
4. Delivering high quality customer service by resolving problems and complaints
5. Maintaining accurate records about residents and the scheme
6. Covering other schemes as and when required
Skills and experiences:
7. Some experience of working with older people and understanding their individual needs or similar
8. Ability to work alone and manage workloads to meet deadlines
9. Working knowledge of handling confidential and sensitive information
10. Good interpersonal and customer care skills
11. Basic knowledge of Microsoft applications including Word, Excel and Outlook
12. Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
13. 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
14. A pension scheme with employer contributions from Sanctuary
15. Life Assurance
16. Employee Advice Service including counselling
17. Cycle to Work scheme
18. Voluntary health plans
19. Employee discounts
20. Wellbeing support and tools
21. Employee recognition scheme
22. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
23. Effective from 1st April - £16,905 per annum (rising to £17,428 per annum after 12 months, subject to satisfactory performance)
Effective from 1st April the full time equivalent salary for this role is £26,415 per annum based on 37.5 hours per week rising to £27,232 per annum after 12 months service and subject to satisfactory performance
(if the link is unavailable please visit the Sanctuary careers website)