About us Northwood is a family-owned group of associated companies that provide the manufacturing, supply and transportation of paper hygiene and wiping products for both the away-from-home and consumer market. Our mission is to be the market-leading partner of choice in the away from home tissue industry. One of only a small handful of companies in the UK market that is fully vertically integrated; Northwood is involved at each point in the supply chain, from raw material supply, tissue and towel manufacturing, end-user product converting, storage and transportation. Our remit is huge, with a portfolio of products covering two key systems brands, professional wiping, commodity, consumer paper and private label. We sell into a distribution network spanning the UK, Ireland and Europe, which in turn service markets such as healthcare, hospitality, hotels, engineering, janitorial, catering and education. We are a highly successful, award-winning and ambitious business that has grown from a humble paper sales business to a market leader employing over 800 colleagues, across 11 sites in the UK and Spain. We differentiate ourselves by excelling in product quality alongside market-leading service and sales support. About the Role Are you the go-to person for problem solving, when a system isn't quite working as it should? Our multi-site Manufacturing & Logistics Systems run on business critical platforms such as ERP, WMS, and Labelling and Transport systems. We don't need you to have an IT background. If you are experienced in a Warehousing, Production or Supply Chain environment, this role could be for you. This role is based primarily at our Telford site (TF3 3AB). Initially, you'll be based fully onsite to build relationships with operational colleagues and develop a true understanding of how the business works. Hybrid working is available thereafter. Travel to other sites will be required and company expensed. Job Opportunity No two days are the same here at Northwood, but here's a snapshot of what you will be involved in: Being the main contact for core business systems Rectifying errors - you'll take ownership of this, investigate it, resolve it, and share your learnings Supporting our ERP platform (SAP), our SNAP Warehouse Management System, and our Markem labelling systems Supporting the scanners, printers, and devices that sit within the workflows of the above systems You'll help our operational colleagues get the most from these systems, reinforcing their understanding of systems and their behaviours, and how to use them correctly. When we launch a new system or change, you'll play an integral role in making sure this lands properly on the shopfloor, as well as the configuration. Company Benefits Company pension Life assurance Sick pay Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme Essential Skills What we need from you: Continuous improvement mindset and sharing your learnings with the wider team/business. Inquisitive approach with critical thinking, noticing patterns and recurring issues, helping to address and rectify them. Contribution to configuration changes, testing, documentation, and user guidance Involvement in projects, including upgrades, integrations, new site implementations, and reporting improvements Proven experience & skills: Worked with business systems in a Manufacturing, Warehousing or Supply Chain environment (IT or Operational perspective) Key user experience in business critical systems (e.g. SAP Super User or similar) Comfortable collaborating with technical and non-technical teams, adapting your communication accordingly Ideally, you'll be familiar with SAP, Microsoft Business Central, Oracle (or similar), as well as WMS, Labelling Systems, and operational scanning/printing environments. Experienced in Microsoft Office applications - Excel, SharePoint, Teams, etc. Your continuous learning and development: This is an excellent opportunity for you to learn daily about the business, getting involved in deeper systems, platforms, applications, and much more! You will be surrounded by expert knowledge to help you grow, and we're set up to support your learning and development. DEI Statement At Northwood, we are committed to fostering an inclusive and diverse environment where everyone is welcomed and respected. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs. We are dedicated to providing equal opportunities for all.