Customer Service Executive
Location: Ashford, Kent (hybrid working)
Salary: £15ph to £16ph
Term: 12 month temporary contract
Hours: Monday to Friday, 37hrs a week
Office Angels are proud to be supporting this global business in their search for a Customer Service Executive. This is a temporary contract for 12 months, though there could be career opportunities for the right candidate. You will be based in modern offices in Ashford with free parking on site, and the option to work from home 1 day a week.
Responsibilities
* Build strong relationships with business customers, providing a unparalleled level of service
* Handle enquiries from internal and external customers
* Provide a quick and efficient response to change requests
* Create debit and credit notes for customers
* Handle customer complaints, ensuring customers are satisfied with the resolution
* Process returns and refunds
* Update and maintain accurate customer records
* Identify opportunities for improvement within the customer service team
* Work closely with shipping and the warehouse, updating stock reports and demand planning
* Proactively ask for and act on customer feedback
Qualifications
* Have business to business customer service or account management experience
* Are proficient in using SAP
* Experience in shipping or logistics (not essential)
* Possess excellent IT skills with a meticulous eye for detail
Benefits
* Weekly pay
* Up to 28 days annual leave
* Dedicated consultant to support your job search
* First opportunity to see permanent positions
* Access to free eyecare vouchers
* Temp of the Month awards
* Timesheets can be completed on mobile devices
* Perks at work
* Discount schemes
* Access to wellbeing platforms
Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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