We have an exciting new opportunity for a Head of Business Services to join a growing, independent Chartered firm in Wakefield.
As the Head of Business Services, you will be responsible for:
Acting as the primary contact for Business Services, managing client relationships, team input, and escalated issues.
Managing a portfolio of clients, ensuring high standards of service.
Overseeing payroll delivery and holding overall responsibility for personal tax.
Ensuring compliance with regulatory requirements, including onboarding and AML.
Advising clients on commercial and tax matters, identifying needs and solutions.
Handling fee negotiations, billing accuracy, and time/cost recovery.
Leading, mentoring, and developing team members, fostering a high-performance culture.
Allocating work and maintaining high technical standards across the team.
Supporting development of apprentices and trainees, ensuring progress toward qualifications.
Contributing to strategic planning and continuous improvement initiatives.
Maximising use of IT systems (Sage, Xero, CCH, MS Office).
Ensuring adherence to CPD and internal training programmes.
To qualify for this Head of Business Services role, ideally you should meet the following:
Experience managing your own portfolio of clients and overseeing staff.
Thorough expertise in key areas of regulation, compliance and risk oversight.
Strong commercial acumen and insight, understands a diverse range of client sectors.
An experienced people manager, adept at leading and mentoring a team, effectively delegating tasks and managing workflow, driving team performance and professional development, and promoting a positive and accountable team culture.
Excellent written and verbal communicator – producing clear verbal and written communication for both colleagues and clients with experience of professional report writing and proposal development.
ACA or ACCA qualified.
What’s on offer?
25 days annual leave + bank holidays
Flexible working options
Free parking
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Reward and recognition program
Salary from £65,000 to £75,000
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