Job Purpose: To provide a full, effective, and efficient administrative support service to the Medical and Clinical teams within the Wellbeing Hub and Inpatient Unit. To maintain and update the in-house electronic patient information system. To liaise with patients and their families, as directed. To provide administrative support to the Senior Nursing Staff, as directed and sensitively deal with bereaved relatives.
Role Responsibilities: Support the medical team, clinical team, and Wellbeing Hub Service Lead to effectively manage all paperwork, room ad activity booking, data collection, and computer records associated with the referral, admission, discharge, attendance at Outpatient clinics, drop-in activities, and care of patients within Hospice at Home. Manager all paperwork and computer records associated with the admission and discharge of patients. Administer all patient referrals, including liaison with GP surgeries and other external bodies. Deliver the photocopying, scanning, emailing, and filing requirements of the clinical team.
Provide cover for colleagues on the ward and in the Wellbeing Hib areas as well as on the main reception desk. Type correspondence, reports and summaries, including outpatient letters, discharge summaries, inquest and investigation letters, and take minutes at regular meetings. Type correspondence for all Medical Consultants, Doctors, and Advance Clinical Nurse Practitioners through Electronic Patient Records (EPR). Deal appropriately and professionally with telephone calls and enquiries from General Practitioners, other hospitals, wards, departments, health care professionals, patients, and their relatives.
Administration of departmental mail and franking hospice mail. Co-ordinate staff diaries as required. Liaise with external service and activity providers to plan and co-ordinate Wellbeing Hub activities, making internal room bookings, communicating catering requests, and ensuring appropriate provision of equipment for meetings and activities within the Wellbeing Hub. Maintain the security and confidentiality of patients' records and reports, and scanning patients' case notes and letters onto iCare.
Support the appropriate administration of all patient referrals including liaison with GP surgeries and other external bodies. Liaise with patients and their families to obtain essential information and to ensure patient biographical data is updated. Arrange patient appointments and transport. Complete incident / accident forms in line with Health & Safety regulations and the Hospice's policy.
Answer the telephone and provide cover on the main reception as required. Rotate and assist in the provision of holiday cover for the Ward Clerks on the Inpatient Unit. General upkeep and housekeeping of the ward office. Any other duties as specified by the Corporate Services Manager.
Ensure and maintain patient confidentiality distribution of patient information and organise the safe collection and destruction of confidential waste.