Belmont Recruitment are currently looking for a Call Centre Operator to join Derby City Council's Carelink Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week. The Role: As an Operator, you will handle incoming calls from service users, assess their needs, take appropriate actions, and coordinate responses with emergency contacts, services, and internal teams. Key Responsibilities * Respond promptly and professionally to telecare and emergency calls using our call handling system * Record and update customer information, actions, and incidents accurately on the system * Liaise with emergency services, contractors, family members, and internal teams as required * Monitor lone worker safety systems and coordinate support for mobile responders * Prepare equipment and documentation for telecare installations * Clean, maintain, and manage stock of telecare equipment using the equipment database * Respond to calls relating to council services and out-of-hours emergencies * Contribute to service performance targets and maintain compliance with Carelink procedures and GDPR About You You will be calm under pressure, empathetic, and able to manage a wide range of calls, including emergency situations. Attention to detail, a good telephone manner, and the ability to work with multiple systems simultaneously are essential. Requirements include: * Experience in a customer-facing or care-related role * Good IT and administrative skills * Strong communication and problem-solving abilities * Ability to follow procedures and respond appropriately to varied call types * Flexible and team-oriented approach If this role would be of interest to you, please apply with an up to date CV as soon as possible