We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
Position: Operations Support Agent
Overview: You will work in a fast-paced environment, adhering to strict timelines.
Working hours: 40 hours per week
Shift pattern: Day Shift
Salary: £13.42 per hour. Premium paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Responsibilities include:
* Answering incoming calls regarding collection requests and delivery queries.
* Sorting and allocating premium and distance deliveries.
* Checking and investigating failed deliveries/collections when needed.
* Prioritising and re-allocating failures for next-day delivery as required.
* Inputting data into our tracking system.
* Maintaining clear communication with team members, managers, and other depots.
* Following FedEx processes, procedures, controls, and external regulatory requirements.
You will also support your supervisor and team members, ensuring compliance with legal requirements and the safe movement of freight. Your role is vital in ensuring customers' urgent packages arrive on time, providing high-quality customer service and making every experience outstanding.
Full training will be provided, along with a competitive salary and benefits. We offer excellent career progression opportunities in a supportive and expanding environment.
At FedEx, diversity and inclusion are more than workplace initiatives; they are part of our culture—celebrating cultures, inspiring dreams, and creating an inclusive global community. FedEx in the UK is Disability Confident ‘Committed’.
FedEx’s philosophy is people-first. We are an equal opportunity employer committed to a diverse and inclusive workforce, providing growth opportunities for all.
Our Company
FedEx is one of the world's largest express transportation companies, recognized as one of Fortune’s top 10 Most Admired Companies. We deliver globally, serving over 220 countries and territories daily, thanks to our dedicated team of FedEx team members committed to outstanding service.
Our Philosophy
The People-Service-Profit (P-S-P) philosophy guides all our decisions, emphasizing care for our people, delivering excellent service, and reinvesting profits back into the company and our employees. This philosophy fosters an environment of innovation and high-quality service, underpinning our industry success.
Our Culture
Our culture is a cornerstone of our success, reflected through our behaviors and actions worldwide. It differentiates us in a competitive global marketplace and has been integral to our growth since the 1970s.
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