Overview
Technical Consultant (Implementation/Oracle DBA) – Civica, Manchester, England, United Kingdom
Responsibilities
* Deploy Civica applications on environments for customers and for internal use within the end-to-end software delivery lifecycle
* Carry out configuration, administration and maintenance of multiple Oracle database instances where required
* Configure and maintain application servers
* Work alongside project teams (analysts, developers, testers and implementation managers) during software release and patching
* Play an active role in the design and build of new systems, including high-availability and disaster recovery solutions
* Validate and advise customers on the suitability of their platforms for the installation of the Clinical Systems software solutions
* Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key processes and respond to alerts from proactive monitoring
* Participate in weekly support rota and support out-of-hours implementation and service delivery activities as required
* Conduct backup monitoring in line with supported backup strategies
* Support the planning and execution of application and platform Service Pack upgrades as required
* Troubleshoot and resolve issues within defined service level agreements, including identifying and resolving application and platform problems
* Diagnose hardware or software faults to maintain supported environments
* Support performance monitoring and tuning (index maintenance, housekeeping, memory, CPU, disk I/O) as required
* Assume responsibility for ownership of customer or internally reported issues through to conclusion where ownership has been delegated
* Adhere to change management procedures and ensure correct procedures are followed as tasks progress
* Participate in the maintenance of asset registers for all provisioned platforms supporting the Clinical Systems product set and internal functions
* Ensure technical designs, internal documentation, processes and procedures are fully documented and maintained as required
* Ensure procedures comply with the Company Quality System and Information Security Management System
* Proactively identify opportunities to improve productivity and efficiency
* Test and evaluate new technology in line with business or customer requirements
* Attend hosting data centres and customer premises as required
* Support sales activities such as input to ITT responses, bids, tenders and other pre-sales activities as required
Requirements
* Experience configuring and troubleshooting software applications within virtual technology platforms
* Troubleshooting Windows Server 2012R2/2016/2019/2022 in enterprise-scale environments
* Technical knowledge of hosted and remotely administered environments and infrastructure
* Knowledge of security administration and server configuration best practices
* Operational support of Oracle (11g/12c/19c/OCI)
* Knowledge of T-SQL and PL/SQL querying techniques
* Proactive approach to tasks and duties
* Strong logical and problem-solving skills
* Flexible, customer-focused attitude with ability to drive issues to completion
* Ability to work well independently and as part of a team
* Commitment to personal development and keeping skills current
* Ability to be flexible, adaptable, think on your feet and work independently
* Excellent ability to manage expectations and control changing requirements
* Experience of working within the public healthcare sector
* Experience installing, patching, administering and maintaining Oracle and SQL Server production and non-production environments
* Experience using Oracle RMAN, Data Guard, Active Cloning and Oracle Clusterware
* Experience using SQL Server Agent, SQL Server Replication, SQL Server Always On
* Experience with Cloud Technology Platforms (e.g. Microsoft Azure, Google Cloud Platform)
* Experience installing, supporting & troubleshooting Docker containers
* Experience installing, supporting & troubleshooting Linux
* Experience supporting & troubleshooting Citrix and Microsoft Remote Desktop Services (2012R2/2016/2019/2022)
We want you to bring your whole self to work
There is no such thing as the perfect candidate. If you think you have what it takes but don’t meet every point, please still get in touch. We’d love to chat and see if you could be a great fit.
Why you’ll love working with us
We’re passionate about what we do and the citizens we serve. If you want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, Civica is the right place for you. We offer career growth and the opportunity to make a real difference.
Benefits
Time Off & Work-Life Balance: 25 Days Annual Leave + bank holidays, option to buy up to 10 extra days, Up to 3 extra days for volunteering.
Financial Well-being & Security: Pension Contributions - 5% employer match, Income Protection - up to 75% salary, Life Assurance - 4x salary tax-free, Critical Illness Cover - £25,000 lump sum (extendable to dependents).
Health & Perks: Private Medical Insurance, Health Cash Plan, Dental Insurance, Affinity Groups, Bounty Bonus for referrals.
We are committed to an inclusive and diverse workplace. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or other protected characteristics. If you need adjustments or accommodations in the recruitment process, please let us know.
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